Questions & Answers


FAQ

T&Cs Online

www.mindybrownes.co.uk

Thank you for your order from Mindy Brownes Interiors & Genesis Fine Arts Ltd.

 

Q1- Will my order be delivered?

Yes we are processing all orders and they will be delivered by our external delivery team. However due to the current circumstance please bear in mind your order may take up to two weeks for delivery.
 

 Q2 – My item has a defect or is damaged, what do I do?

If your item is damaged upon arrival it must be reported to us no longer than 24 hours of receipt. Please email us photos as proof to (info@mindybrownes.com) Please note a number of Mindy Brownes items are hand finished and may have slight paint/finish variations on each item. Therefore it’s good to note no piece is the exact same and may vary. However, separately, if you need to return a faulty/broken/unfit for purpose item already flagged with us, it can only be returned into our physical store once we reopen. 

 

Q3 – I know of a product I wish to purchase but cannot see it online?

If this is the case then this item is no longer available to purchase online and is only available through an in-store purchase only. 

 

Q4 – I want to buy a mirror, is this possible?

Unfortunately some mirrors are impossible to ship and arrive broken so we can’t ship all mirrors. If it’s possible to add to basket then it’s good to go. 

 

Q5 - Can I purchase larger furniture items?

Some items are possible to ship, others not. Again if you can add to basket then it will ship. However it may arrive on a pallet and this is up to you to dispose of. If a product requires a pallet we will email/call to inform you. You must dispose of this pallet yourself and we cannot take any responsibility for this. An additional charge of €50 is applied to larger items.

 

Please note we here at Mindy Brownes Interiors are adhering to all government guidelines on social distancing and hand sanitising.  Please bear with us as it may take a little longer than usual to get your order out. However we are here to answer any questions or queries you may have. For further information please email us at: info@mindybrwones.com

By purchasing from Genesis Fine Arts Ltd you are agreeing to all of the above.